Privacy Policy

Last updated: May 2026

Mr Grain (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mrgrain.com.au or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address.
• Order Information: Products purchased, order history, and payment details (processed securely via third-party payment providers).
• Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Communications: Any messages or enquiries you send us via email or contact forms.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, and promotions
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing communications (only with your consent)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (e.g., delivery partners, payment processors), subject to confidentiality agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, though this may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Mr Grain
Email: info@mrgrain.com.au
Website: www.mrgrain.com.au